NW
Nicholas W
1 reviews | Active since Oct 2014
22 Jun 2020, 15:34
Online ordering discrepancy requiring resolution.
I placed an online order ***, I'm now trying to collect my order at the Bedfordview branch. There is a discrepancy between the item description and barcode I purchased online and the price. According to the online ordering T's and C's the wording has the last say.
I understand that these issues happen from time to time so I'm happy to allow 24 hours for this to be resolved according.
I expect to receive the items described.
I look forward to your urgent response regarding this..
Helpful (0)
Replies (5)0
Replies (5)
Builders Warehouse's replyOfficial
22 Jun 2020, 16:02Hi Nicholas,
Thank you for your feedback.
I am sorry you are experiencing this type of service from us. This is certainly not what I want happening to you.
Please send me your order number and contact details and I will look into this so that we can get this matter resolved for you. Kindly select the private reply as I am unable to view your personal details on Hello Peter.
Looking forward to your response.
Regards,
Athena
Thank you for your feedback.
I am sorry you are experiencing this type of service from us. This is certainly not what I want happening to you.
Please send me your order number and contact details and I will look into this so that we can get this matter resolved for you. Kindly select the private reply as I am unable to view your personal details on Hello Peter.
Looking forward to your response.
Regards,
Athena
Best regards,
Builders Warehouse's reply22 Jun 2020, 16:02
Official
Hi Nicholas,
Thank you for your feedback.
I am sorry you are experiencing this type of service from us. This is certainly not what I want happening to you.
Please send me your order number and contact details and I will look into this so that we can get this matter resolved for you. Kindly select the private reply as I am unable to view your personal details on Hello Peter.
Looking forward to your response.
Regards,
Athena
Thank you for your feedback.
I am sorry you are experiencing this type of service from us. This is certainly not what I want happening to you.
Please send me your order number and contact details and I will look into this so that we can get this matter resolved for you. Kindly select the private reply as I am unable to view your personal details on Hello Peter.
Looking forward to your response.
Regards,
Athena
Best regards,
NW
Nicholas W's updateReviewer Update
22 Jun 2020, 16:09Hi Athena,
Thanks for your quick response.
My order number is
*** and my contact number is ***.
Looking forward to hearing from you.
Thanks for your quick response.
My order number is
*** and my contact number is ***.
Looking forward to hearing from you.
NW
Nicholas W's update22 Jun 2020, 16:09
Reviewer Update
Hi Athena,
Thanks for your quick response.
My order number is
*** and my contact number is ***.
Looking forward to hearing from you.
Thanks for your quick response.
My order number is
*** and my contact number is ***.
Looking forward to hearing from you.
NW
Nicholas W's updateReviewer Update
24 Jun 2020, 14:11Hi Athena,
I'm still waiting on feedback regarding the resolution as per our phone conversation...?
I'm still waiting on feedback regarding the resolution as per our phone conversation...?
NW
Nicholas W's update24 Jun 2020, 14:11
Reviewer Update
Hi Athena,
I'm still waiting on feedback regarding the resolution as per our phone conversation...?
I'm still waiting on feedback regarding the resolution as per our phone conversation...?
Builders Warehouse's replyOfficial
24 Jun 2020, 14:17Hi Nicholas,
It has been escalated and I am waiting for feedback from the Branch Manager and our Online team. They are busy with the investigation regarding the product and the details of the product.
I have advised that you want the item you've order and expressed urgency as I understand that you've been waiting to have this resolved.
I am following with the team and will get back to you as soon as I have feedback.
Regards,
Athena
It has been escalated and I am waiting for feedback from the Branch Manager and our Online team. They are busy with the investigation regarding the product and the details of the product.
I have advised that you want the item you've order and expressed urgency as I understand that you've been waiting to have this resolved.
I am following with the team and will get back to you as soon as I have feedback.
Regards,
Athena
Best regards,
Builders Warehouse's reply24 Jun 2020, 14:17
Official
Hi Nicholas,
It has been escalated and I am waiting for feedback from the Branch Manager and our Online team. They are busy with the investigation regarding the product and the details of the product.
I have advised that you want the item you've order and expressed urgency as I understand that you've been waiting to have this resolved.
I am following with the team and will get back to you as soon as I have feedback.
Regards,
Athena
It has been escalated and I am waiting for feedback from the Branch Manager and our Online team. They are busy with the investigation regarding the product and the details of the product.
I have advised that you want the item you've order and expressed urgency as I understand that you've been waiting to have this resolved.
I am following with the team and will get back to you as soon as I have feedback.
Regards,
Athena
Best regards,
NW
Nicholas W's updateReviewer Update
24 Jun 2020, 15:17Alright, will wait for your feedback ASAP then.
NW
Nicholas W's update24 Jun 2020, 15:17
Reviewer Update
Alright, will wait for your feedback ASAP then.