Online order = THEFT
Technically this is THEFT. I placed an order online on 8 September 2019. I get a phone call a few days later and I am told that there is no stock available for some of the items I ordered. I am asked whether I would like them to contact suppliers and whether I would like to collect the other items in the meantime. I told the person over the phone: "I only want to collect the COMPLETE order. If they can't fulfill the whole order, please refund the entire order to my CREDIT CARD." A few minutes later I am sent a credit note for the items they said they didn't have in stock. I immediately sent an email. I have sent MANY emails since. Finally on 13 November 2019 I get an email saying I need to collect my order. Not my COMPLETE order as I requested. I respond saying that since they are unable to fulfill my complete order to please just refund the entire order to my Credit Card.
I only get another response on 13 December 2019: "Can you please give me until next week Friday to follow up and make sure that this query get resolved."
Guess what? Still not resolved MONTHS later. This is theft.
Thanks for your feedback.
I am really sorry to hear the above, it is unacceptable. None of our customers should be receiving this experience.
I want to assure you we don't take this feedback lightly at all. I am in the process of addressing this with our team and will make sure we improve our service.
As a business, we do our best to resolve all our customer's concerns, online shopping should be a pleasant experience. I want to make this would be the last time you receive this again. I will remain in touch with you, please note that I will email you once I have received any feedback and that it may appear in your promotions inbox.
Thanks for making me aware of this, I'm glad you let us know and I look forward to resolving this promptly for you.
Regards,
Joshua
Best regards,
Thanks for your feedback.
I am really sorry to hear the above, it is unacceptable. None of our customers should be receiving this experience.
I want to assure you we don't take this feedback lightly at all. I am in the process of addressing this with our team and will make sure we improve our service.
As a business, we do our best to resolve all our customer's concerns, online shopping should be a pleasant experience. I want to make this would be the last time you receive this again. I will remain in touch with you, please note that I will email you once I have received any feedback and that it may appear in your promotions inbox.
Thanks for making me aware of this, I'm glad you let us know and I look forward to resolving this promptly for you.
Regards,
Joshua
Best regards,
I have checked my promotions inbox.
I have checked my promotions inbox.
Sorry for the delay.
I am still busy following your complaint up with our team, I will keep you posted the minute I receive feedback.
I will keep in touch with you.
Regards,
Joshua
Best regards,
Sorry for the delay.
I am still busy following your complaint up with our team, I will keep you posted the minute I receive feedback.
I will keep in touch with you.
Regards,
Joshua
Best regards,