CHDT
Cornelis Hendrik Du Toit
1 reviews | Active since May 2012
29 Nov 2018, 16:37
Online order not living up to promises.
Again had terrible service after online order.
Ordered an item an indicated this will be delivered on Thursday. Phoned the call centre a day before and they confirmed everything is on track to have this delivered. Called later that day and eventually the branch phoned to let me know they don't even have stock. This after I chose this branch specifically as the online order system showed they have stock.
Previous orders were never ready on time and the branches not ready when I came to collect on promised dates.
Seems that the branches aren't even aware of the order. What would have happened if I didn't phone to follow up???
Never again.
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Replies (1)
Builders Warehouse's replyOfficial
29 Nov 2018, 17:06Hi Cornelis,
Thank you for your feedback.
I'm sorry for the service you've received. This is definitely not the type of service we want any of our customers to experience.
We will address this matter with the relevant parties, to ensure that corrective measures are put in place to better our customer experience.
Once we have feedback, we will contact you.
Thank you for your patience in this matter.
Kind regards,
Athena
Thank you for your feedback.
I'm sorry for the service you've received. This is definitely not the type of service we want any of our customers to experience.
We will address this matter with the relevant parties, to ensure that corrective measures are put in place to better our customer experience.
Once we have feedback, we will contact you.
Thank you for your patience in this matter.
Kind regards,
Athena
Builders Warehouse's reply29 Nov 2018, 17:06
Official
Hi Cornelis,
Thank you for your feedback.
I'm sorry for the service you've received. This is definitely not the type of service we want any of our customers to experience.
We will address this matter with the relevant parties, to ensure that corrective measures are put in place to better our customer experience.
Once we have feedback, we will contact you.
Thank you for your patience in this matter.
Kind regards,
Athena
Thank you for your feedback.
I'm sorry for the service you've received. This is definitely not the type of service we want any of our customers to experience.
We will address this matter with the relevant parties, to ensure that corrective measures are put in place to better our customer experience.
Once we have feedback, we will contact you.
Thank you for your patience in this matter.
Kind regards,
Athena