ONLINE ORDER NOT DELIVERED - DREADFUL CUSTOMER SERVICE

Poor service and ineffective process. Ordered a headboard a week ago on the website. The store calls me a day after the delivery was supposed to be made, telling me the headboard is damaged and they do not have stock and i may wait indefinitely or take a refund. I have had to make calls to the head office twice to try and find a resolution where the clerk informed me that the store should offer and source the headboard form another store. This is plain down stupid and redundant are all the builders stores operating autonomously and independently of each other? How can this message be so varied and far between different places in the company. I am still awaiting feedback that shouldnt be that hard to resolve. While the employees can not be blamed because the process is both poor and cumbersome, Builders' executives and decision makers should be ashamed at their putrid system. Do not promise efficient online orders if you can not co ordinate the process successfully. It is pathetic under the Covid19 restrictions and pandemic builders can not seem to successfully deliver a single order. DO NOT PURCHASE ONLINE FROM BUILDERS