Online order not delivered and support is non existent

I placed an online order on Thursday, 8th Dec. Payment went through via zapper but I got no confirmation email. I called the call center and spoke to Asanda who advised that they seem to have a system glitch and asked for POP so I sent her the zapper confirmation details. I then received a message from. Mischka McDonald requesting a bank statement, which I returned to them on Mon, 12th Dec (I took a pic of my 30 days statement online and sent the statement bank confirmation of zapper deduction stating builders and amount. On Tues, 13 Dec, after hearing NOTHING I once again followed up. The initial consultant Maropeng (I think was her name as she put me on hold when I asked for her name again) insisted she couldn't help me with the reference number provided by builders to my query. She insisted that she needed an order number because she knew what she was doing. I asked her if Mischka was available and her response was that she doesn't know as there are a lot of agents there. I insisted on a supervisor and was eventually assisted by Zukiswa. She used the email reference to assist and try and track status as there were no orders on my profile and POP was received. She advised she will call me back. Within a few minutes I get another mail from Mischka asking for the same proof of payment transaction that I sent on Mon.

What in the world is so difficult??!!!

I have spent more in airtime chasing this order for a R649 bin!

Shocking and pathetic service. Will not be using them in a hurry again.