On a one way ticket downhill, fast! Used to spend 10's of thousands at 3 of the Builders in Cape Town, never again!

I have never been more disgusted in my life. The service was so shocking it didn't exist. Google Maps took me to the wrong side of the mall in George, walked around and back to my car with a low battery and a picture of the product I required. Eventually asked mall security and found the store. Walked in to look for a pool product, walked around looking for someone to assist me without even acknowledgement - staff were taking pictures of one another on the floor talking, playing on their phones, eventually I called a ladies attention who was moving flower pots, she intercommed over the loudspeaker. I waited and waited, NO-ONE CAME. My phone died, went home with the incorrect product, this has now cost me an extra days cost for the person who was fixing the problem with my pump. May as well close shop with that attitude, my business and any and everyone I ever talk to will know this story. I am beyond outraged and I will never shop for my business and neither will any of my staff for the foreseeable future at another Builders anywhere in South Africa - clean up your ACT FAST! Dead shop, tons of staff. I have an incredible amount of work, my time, petrol, money, I live 15 minutes from the mall, Sunday drivers, took me 25 mins one way. Disgraceful! DATE: 27/09/2020, time +/- 14:00. Best advice for the group, get a new manager! People do gardening, fixing and renovation over the weekend, that store was empty, red flags!