Old style retailers, like Builders, need to get with the programme

In the age of Amazon and Takealot, these old school retailers need to up their game. I placed a straightforward order, and the wrong goods were delivered. First, courier company thinks it’s acceptable to arrive at my doorstep without calling ahead. (Look to the competition folks; there are digital tools to avoid this). So I rush home and fine the wrong goods were delivered. I call. Operator keeps on telling me my order number is wrong. It’s not. We find the order on my phone number. The same number I was then told, would be used to contact me. I did not receive a call. Apparently I received an email. To an email address I do not recognize. I then call again this morning, was referred to management who called me back, and in a bored tone of voice told me I had been called because that is what the log says. Nope. Nothing, I then get told that the matter would be dealt with in the new week. Whatever that means. Hopefully they will call and use the right email address this time. Oh hang on, that would be the email address that they used to contact me a couple of months ago on a previous order. I guess in this digital age one of this is on file.