Oh the manager has no customer experience - Am I not surprised.

Builders Warehouse - Why is your purchase experience on your website not user friendly? After being on call with a support agent for over 12 minutes + another two calls, trying to get a profile activated and add ONE ITEM in a cart for purchase. The manager (Moegamat Mohamed) seemed very distant from the entire customer experience - the nice agent Raeez, literally had to cut the call to go speak to the manager to hopefully get an answer to a question. Where is customer-centricity in your contact center? This behavior is appalling from such a large brand. I hope your team is aware of how these ‘bad reviews’ tarnish a good household brand like yours.