Nothing less than dishonesty!

I have spoken to your call centre four times. I keep getting told that. Let’s see whether this time it’s true. All I have asked for is collect the package and replace the package. It’s not a manufacturing defect. It was delivered open and broken. My communications have been very clear. There’s no reason to keep a customer waiting 4 months, save in circumstances to display zero intention of remedying the situation.
Now it’s in the public domain! In your good hands.
If the problem gets resolved I will post accordingly. If not, I will make it my mission to publish daily that you continue to fail to resolve the issue. It’s simple- collect the broken product you delivered and deliver me a product that is for intended purpose! Simple as that.i don’t want calls. I don’t want vouchers. All I want is what I ordered and paid for.

And another day passes and no one bothers!
A disgrace! Clearly business must be so good that you don’t need worry about bad publicity or delivering on what you have been paid for. Next time someone walks into your store and shoplifts, don’t complain or lay charges against them. Allow them to rip you off and walk out the door with the product. When you want to be compensated for your loss, they can tell you they will escalate it.
And that my dear Builders is what you are doing to me - since November 2024!
I will post every day until you deliver what I paid for.
Truth for public benefit…..
You will not benefit from this…. That I can assure you!

True to my word- the unit has now been replaced.
Problem resolved.
Thank you to John Hammond.
Such a pity that it had to get to this!
Hope you guys learn from this.
You have a great business, value it!