NOT UP TO STANDARD PRODUCTS

Hi good day, im just going to get straight to the point. I sent in my ryobi impact drill kit 18v li-ion on the 23/09/25 for repairs or me having to purchase a similar product. On the 12/11/25 I called the store about 16 times, an every time the phone gets shut down in my face, I have records of that. Now the 13/11/25 i took off early from work to go to the store an find out what's happening to the my product. There i was told they have been trying to get hold of me for such a long time, an they can't get through to my number. Which is completely false. They brought me my product which they claim was services an no faults found. The same tape i had on it to hold all the wire together was still on, that just tells me nobody did anything to this product. A gentleman came an tested said product an he said all is well. Just looking at it made me uncertain an not happy with it. I asked to be given store credit an I would purchase another product of higher quality. Was told by the gentleman that he cannot give that decision. After almost 2 months without being even contacted once, this is what I have to deal with. If your business is selling products that are not up to par, you should take those products off the shelves an not let us consumers buy it an you knowing it will have faults an kinks. Im such a avid buyer at your stores because im a DIY guy, unfortunately you have lost a client an probably more. I never wanted my money back, just wanted a good product I pay for to use at my discretion. Will definitely be seeking another DIY store that will be more customer conscious an not just take my money an thats the end of it