CM
Craig M
1 reviews | Active since Jan 2012
22 Feb 2019, 08:19
Not interested in helping me find spares of product they sold me
I have a vice that was purchased at Builders Warehouse. I unfortunately broke the jaw of the vice. I took it in to my local BW and they said they would return it to the supplier and let me know if it can be repaired. It was no longer under warranty, so I asked for a quote to repair. Two days later I received a call stating that it cannot be repaired as it is imported and that spares are not available in the country. I jumped on the internet and quickly found the eclipse agents. I called them and they were only too glad to assist me with spare parts. You missed an opportunity to help a loyal customer here BW and to make a sale. You were also not honest with your feedback. Very disappointing.
Helpful (0)
Replies (4)0
Replies (4)
Builders Warehouse's replyOfficial
22 Feb 2019, 11:09Hi Craig,
Thank you for your feedback on your experience. I'm sorry to hear that it wasn't a good one, however I will be more than happy to assist you in bettering our services going forward. We wouldn't want you to shop elsewhere as a result of this, I'm sure we can put in corrective measures to ensure that this doesn't happen again.
Kindly note that you will be receiving a call from me shortly to ensure that this takes place and to query more information about your experience.
Regards,
Joshua
Thank you for your feedback on your experience. I'm sorry to hear that it wasn't a good one, however I will be more than happy to assist you in bettering our services going forward. We wouldn't want you to shop elsewhere as a result of this, I'm sure we can put in corrective measures to ensure that this doesn't happen again.
Kindly note that you will be receiving a call from me shortly to ensure that this takes place and to query more information about your experience.
Regards,
Joshua
Builders Warehouse's reply22 Feb 2019, 11:09
Official
Hi Craig,
Thank you for your feedback on your experience. I'm sorry to hear that it wasn't a good one, however I will be more than happy to assist you in bettering our services going forward. We wouldn't want you to shop elsewhere as a result of this, I'm sure we can put in corrective measures to ensure that this doesn't happen again.
Kindly note that you will be receiving a call from me shortly to ensure that this takes place and to query more information about your experience.
Regards,
Joshua
Thank you for your feedback on your experience. I'm sorry to hear that it wasn't a good one, however I will be more than happy to assist you in bettering our services going forward. We wouldn't want you to shop elsewhere as a result of this, I'm sure we can put in corrective measures to ensure that this doesn't happen again.
Kindly note that you will be receiving a call from me shortly to ensure that this takes place and to query more information about your experience.
Regards,
Joshua
CM
Craig M's updateReviewer Update
26 Feb 2019, 11:30I was contacted by customer support and by the Sales Manager at the shop. They have apologies, identified the problem and offered to provide assistance. I still need to meet with the Sales Manager, but I am satisfied with the response thus far.
CM
Craig M's update26 Feb 2019, 11:30
Reviewer Update
I was contacted by customer support and by the Sales Manager at the shop. They have apologies, identified the problem and offered to provide assistance. I still need to meet with the Sales Manager, but I am satisfied with the response thus far.
Builders Warehouse's replyOfficial
26 Feb 2019, 14:38Hi Craig,
Thank you very much for the feedback.
I'm glad to hear that your concerns were addressed and that we were able to rectify the problem to ensure that the service we give you and our other customers is of standard and above.
If you need any further assistance, please don’t hesitate to contact us at *** or ***.
Have a great day.
Regards,
Joshua
Thank you very much for the feedback.
I'm glad to hear that your concerns were addressed and that we were able to rectify the problem to ensure that the service we give you and our other customers is of standard and above.
If you need any further assistance, please don’t hesitate to contact us at *** or ***.
Have a great day.
Regards,
Joshua
Builders Warehouse's reply26 Feb 2019, 14:38
Official
Hi Craig,
Thank you very much for the feedback.
I'm glad to hear that your concerns were addressed and that we were able to rectify the problem to ensure that the service we give you and our other customers is of standard and above.
If you need any further assistance, please don’t hesitate to contact us at *** or ***.
Have a great day.
Regards,
Joshua
Thank you very much for the feedback.
I'm glad to hear that your concerns were addressed and that we were able to rectify the problem to ensure that the service we give you and our other customers is of standard and above.
If you need any further assistance, please don’t hesitate to contact us at *** or ***.
Have a great day.
Regards,
Joshua
CM
Craig M's updateReviewer Update
18 Mar 2019, 09:57I went into the store on Saturday to discuss further options with the Sales Manager, Niki. What a gentleman. He assisted me with various options and I can definitely say that I left the store feeling satisfied in the way in which the matter was handled in the end. Thank you Niki for great customer service. You're an asset to your organisation.
CM
Craig M's update18 Mar 2019, 09:57
Reviewer Update
I went into the store on Saturday to discuss further options with the Sales Manager, Niki. What a gentleman. He assisted me with various options and I can definitely say that I left the store feeling satisfied in the way in which the matter was handled in the end. Thank you Niki for great customer service. You're an asset to your organisation.