Not good online service

I shop with you because normally you give good service. My first order this week was short supp****. No call, no update ....nothing till I queried. Now I receive an email that my second order is delivered......delivered where? No delivery was dropped off at my address so where exactly was it delivered. I click your WhatsApp help....no response. I call *** number.....I just sit on hold. So where is the delivery. Your drivers have been here many times so I am not sure how they have delivered somewhere else. This is unacceptable, no updates and now someone else got the delivery? Track it down and let's resolve but this is poor service. Call the driver and ask who and where took that delivery. Then please have it delivered to me.