WH
Werner H

1 reviews | Active since Apr 2014

21 Mar 2015, 22:13

Not enough staff waited more than 30 min.

Wednesday I went to purchase some goods in the Bathroom section. I just wanted taps and a shower system. I waited about 30 min looking for someone to come help me. About five minutes later I asked someone can someone here help me this guy was rude and ignored me. 40 min I went to three of the employees who was standing and chatting. When I interuppted them, one eventually helped me but he was very arrogant.<br> <br> I always supported builders warehouse, till now. This bad service will not make me come back, lucky there is other places to go to. I will also inform family and friends of my experience I had with this shop

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Replies (1)
Builders Warehouse
Builders Warehouse's reply22 Mar 2015, 15:34
Official
Hello Wernerhak,

It is with great concern that I read about your experience at our store and wish to apologise for any inconvenience caused. I have escalated the matter to the relevant manager to address the matter at hand and contact you in this regard.

Kind Regards
Lucy-Ann Stuurman
Customer Service Team Leader