RC
Richard C

1 reviews | Active since Mar 2009

08 Nov 2016, 18:44

Not a chisel in the house...

<p>I needed a larger chisel than the ones I've got, so off I trotted to Builders' Warehouse, Fourways. Not immediately being able to find what I wanted, or indeed anything resembling a chisel, I gave in and spoke to an assistant - who admitted, to my astonishment, that not a single cold chisel of any size was to be found on their shelves. Astounded, down but not yet out, I then tried Builders' Express in Cedar Square and Builders' Warehouse in Northwold, at each of which I found a sickly assortment of four or five small chisels, but otherwise empty shelves. </p> <p>What next? "Sorry, sir, we're clean out of spanners; could I interest you in a diesel generator?" or perhaps: "Sorry, sir, we sold our last *****driver three weeks ago."</p> <p>I'm sure one could make up a really amusing sketch about this tragic state of affairs, but don't bother; Monty Python did one years ago.</p> <p>More seriously, what combination of *********** human inputs (there must surely have been more than one, and don't blame the computer) could result in a major hardware supermarket running out of cold chisels? It truly boggles the mind. Things are really getting bad...</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Builders Warehouse
Builders Warehouse's reply09 Nov 2016, 07:18
Official

Hi Richard,

Thank you for your feedback.

I’m sorry our Fourways stores didn’t have stock of the chisel you needed.

I've escalated this to store management for it to be looked into and for corrective measures to be put in place.

Thanks again for taking the time to contact us and I apologise for the inconvenience caused.

Kind Regards,

Tristan Kelly
Builders Customer Service Agent