SA
Sinakho A

1 reviews | Active since Mar 2025

06 Mar 2025, 12:29

NONSENSE DELIVERY SERVICE

As a first-time buyer at Builders Warehouse online, I am beyond being dissatisfied about their pure nonsense delivery. There have been stories about my delivery since my order was processed. Either I get a message that I am unreachable while I did not get any call or form of communication. The last straw was getting a call that the delivery is outside and within less that 2 minutes I was out only to find the truck driving off. The guys in there saw me as I shout calling them, but they carried on. What I want is my order to be cancelled and my R409.17 refunded ASAP. You will never see me at any of your stores again. Shap BYE!!!!!!

0
Replies (3)
Builders Warehouse
Builders Warehouse's reply06 Mar 2025, 13:10
Official
Hi Sinakho, 

Thank you for bringing this to our attention.

I’m sorry you had such an unpleasant encounter with our team. We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.

We'll ensure that the necessary steps are taken to better the experience for you.

We'll be in touch. JF
SA
Sinakho A's update06 Mar 2025, 13:11
Reviewer Update
All I need is my refund. You have already failed to win me over as a customer!
Builders Warehouse
Builders Warehouse's reply06 Mar 2025, 13:12
Official
I will look into this. JF