MM
Michele M

1 reviews | Active since Oct 2017

31 Oct 2017, 13:06

Non & Late Delivery is Disrespectful

Builder's Warehouse was supposed to deliver 2 rainwater tanks (all pre~paid) yesterday.I phoned after 4 pm only to find out that they couldn't deliver because allegedly their driver hadn't turned up.So they obviously knew that in the morning & simply didn't bother to let me know.Now, as of nearly 1 o clock today they phoned to finally let me know they are on their way, BUT.. via Pinelands.Yet I am far closer than Pinelands,Not impressed at all.This is disrepectful.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply31 Oct 2017, 14:29
Official

Hi Michele

Thank you for bringing this to our attention.

I’m sorry that we didn’t deliver as expected and for the overall service.

I would like to have a look into this as to what happened and to have the issue resolved. Can you kindly please provide us with your invoice number so that we can follow up.

Kind Regards

Kurt Damons