HR
Hein R
1 reviews | Active since May 2020
08 May 2020, 14:08
Non delivery of product
I'm very disappointed with Builders Warehouse. I've placed an order on 30 April online (for the 1st and last time - will never make use of them again!!) and I'm still waiting for the order. They said delivery will be on the 6th May. No communication from them to say when it will be delivered or any response or proper feedback when I phone them. I've been in contact with them daily from 4th of May to find out when it will be delivered and it's the 8th. Still no delivery. Service is POOR!!!
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Replies (2)
Builders Warehouse's replyOfficial
08 May 2020, 14:21Hi Hein,
Thanks for bringing this to our attention.
I am sorry for the service you've received. This is certainly not the experience I want you to have with us. I can imagine your frustration as you are waiting for this delivery to arrive and you haven't received feedback.
We don't take your feedback lightly at all, we understand that it has affected your journey with us.
Allow us to address this with our team and have this looked into and we will ensure you receive feedback regarding your delivery. If you have any other concerns please feel free to let us know.
Thanks for making us aware of your concerns, we will remain in touch with you.
Regards,
Athena
Regards,
Athena
Builders Warehouse's reply08 May 2020, 14:21
Official
Hi Hein,
Thanks for bringing this to our attention.
I am sorry for the service you've received. This is certainly not the experience I want you to have with us. I can imagine your frustration as you are waiting for this delivery to arrive and you haven't received feedback.
We don't take your feedback lightly at all, we understand that it has affected your journey with us.
Allow us to address this with our team and have this looked into and we will ensure you receive feedback regarding your delivery. If you have any other concerns please feel free to let us know.
Thanks for making us aware of your concerns, we will remain in touch with you.
Regards,
Athena
Regards,
Athena
HR
Hein R's updateReviewer Update
08 May 2020, 14:30Finally spoke to someone at Builders Customer service. Apparently there is a stock issue. Then why advertise a product online and allow purchase and payment. The Representative stated that they are getting the product from the Cape Gate branch. My question was: What is a reasonable estimated delivery time? Answer: Give it till the 15th. Seriously! It will take 7 days to get a product from a branch that is approx 30km from the branch it was ordered from?
HR
Hein R's update08 May 2020, 14:30
Reviewer Update
Finally spoke to someone at Builders Customer service. Apparently there is a stock issue. Then why advertise a product online and allow purchase and payment. The Representative stated that they are getting the product from the Cape Gate branch. My question was: What is a reasonable estimated delivery time? Answer: Give it till the 15th. Seriously! It will take 7 days to get a product from a branch that is approx 30km from the branch it was ordered from?