Non-Delivery of Paid Order and Lack of Communication (Sunward Park Branch)

Dear Builders Management,

I am writing to formally lodge a complaint against the Sunward Park branch regarding an order I placed and paid for over a week ago, including delivery charges.

The agreement was that the items would be delivered on **Saturday morning**. During the week leading up to the delivery, I contacted **Mbuso**, who assured me that the delivery would be made first thing in the morning as per our arrangement, and that my order would be prioritized.

However, the delivery **never happened**. My tenant waited the **entire morning and afternoon**, with no communication or update from Builders. I had to take the initiative to call at **14:00**, only to be told **there is no stock**.

This is completely unacceptable. Not only was the agreed delivery not honored, but I was also **not informed** about any delays or stock issues until I made the effort to follow up. As a result, **my project has been delayed**, incurring unnecessary costs and frustration.

I am absolutely **appalled at the level of incompetence and unprofessionalism** displayed by your store. This experience has caused significant inconvenience and reflects very poorly on your brand.

I demand the following:

* A full explanation for the lack of communication and failure to deliver as promised. * Immediate confirmation of when the items will be available and delivered. * Compensation or a refund for the delivery fee at minimum, given the failure to fulfill the service.

Please treat this matter with urgency. I expect a response within **24 hours**.