FN
Fabio N

1 reviews | Active since Sept 2020

11 Jan 2026, 11:17

Non-Delivery of Order and Poor Customer Service

I purchased hinges on 19 November 2025 and was assured that the supplier would deliver to the store within 14 days. To date, I have not received my order. I have called numerous times (at least a dozen), and every time I’m told someone will call me back—yet no one ever does. This level of service is unacceptable. It has been almost two months, and I still don’t have the hinges I paid for.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply11 Jan 2026, 11:41
Official
Hi Fabio Nava, 

Thank you for getting in touch with us. 

I am so sorry for the delay in your order, as well as for the inconvenience caused. 

I do see that our team is working on this for you to have it resolved as soon as possible. 

We will be in contact as soon as we have any information. JF