1 reviews | Active since Jan 2018
Non delivery of my order
It is really disheartening that customer service failure has to be corrected only when a customer has to complain publicly on a platform such as hellopeter.Thanks for your existence hellopeter to make this possible.
I have made an online purchase with Builders Warehouse on 01Aug2020 with the promise that delivery of my order will be in three weeks.Up to today I have heard nothing even after calling your central customer service department on 27August2020 and got promised a follow up for the delivery of my order.
I have no choice but to publicly speak about you and the bad customer service you have given me.I need a great explanation about such experience and that you correct it appropriately and as soon as possible.My building project has been delayed.This is only the beginning of my project and am not sure if I will re-order with you if this is not promptly sorted.
Thanks for your feedback.
I'm really sorry for the experience you've had with us, it is concerning knowing that you've had to take matters this far. We always strive to give our customers great service, this is not acceptable at all.
Please share the following details on a private reply and I will see to it that we have this addressed immediately:
- Your full name
- Your email and contact number
- Who you last spoke to in-store
Thanks for making us aware of this, looking forward to your private replay.
Regards,
Joshua
Thanks for your feedback.
I'm really sorry for the experience you've had with us, it is concerning knowing that you've had to take matters this far. We always strive to give our customers great service, this is not acceptable at all.
Please share the following details on a private reply and I will see to it that we have this addressed immediately:
- Your full name
- Your email and contact number
- Who you last spoke to in-store
Thanks for making us aware of this, looking forward to your private replay.
Regards,
Joshua