No taking responsibility for third party items - order ***

On 15 September I ordered compost and a compost tumbler (shipped by a third party) *** On Monday 19/9 the tumbler was delivered, and it was not what I expected - I took it to the Polokwane branch and was kept for an hour talking to Sello and Thabiso on returning the item. They refused to accept it and said it was a special order - which it was not as I ordered it straight from their website. They, however, refused. I then wrote to customer service - I was assured by Craig that it would be collected by the courier DSV - then I spoke to Tia who promised that it would be resolved by 26/9. I then spoke to JP From First Dutch Brands who supp**** the item - he assured me that he will sort it out. It is not the last day of September, and the item is still in my office and all communications have stopped from their sides.

When I order from Takealot which only sells on behalf of third parties, they resolve any issues. I often buy online as I live on a farm in Magoebaskloof. My last order *** was also partially delivered with no explanantion.