No stock, no manager and no one answering phones. Are you still in business??

Bad service is the norm these days - but if you want my financial support then I demand you to work for it. Why is it that at 17:25 nobody answers the phones? Are you quite happy with this level of service you're offering? Everyone left work early today? Including the store manager that is amazingly "not available". Why not? Why is the manager not on the sales floor being customer service focused? And why do you never have stock of an item I want? Why are you employing staff that are on the verge of dying - how did they get through their interview for that job? Simple solution to my complaint - replenish your shelves and KEEP stock of what I am looking for. If it is not available in a branch then the manager must make a plan to have it sent from another one until stock can be replenished. Phone me when it has arrived in the store for me to collect. But with the manager being "not available" I don't suppose this will happen. I am NOT driving to another store to get what I'm looking for. Item is ********** 620504 and I want 2 of. Every month I buy 4 and I want to be able to go to the shelf EVERYTIME and there is sufficient stock to satisfy my requirements. And don't advertise your business hours as being until 18:00 if no one answers the customer care number at 17:25.