CB
Chantelle B
1 reviews | Active since Jun 2016
06 Dec 2023, 16:05
No stock, no feedback
Went to the store to purchased 2 aircons on black Friday special. I was advised I can pay now and they will get the stock. Now after 2 weeks there is apparently no stock in South Africa and I have to wait for a shipment. There is no clear date on when I will be able to get the aircons. If i knew this prior to buying the aircons i would not have done so. I have phoned 3 times and mailed 3 times and been to the store twice and no one is willing to assist. They can't even provide an alternative. They say they will phone me back and no one does. Worst customer service
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Replies (3)0
Replies (3)
Builders Warehouse's replyOfficial
06 Dec 2023, 16:46Hi Chantelle,
Thank you for bringing this to our attention.
I am so sorry for the delay in your order as well as the lack of communication with you.
I will escalate this as far as I can to have the matter resolved. JF
Thank you for bringing this to our attention.
I am so sorry for the delay in your order as well as the lack of communication with you.
I will escalate this as far as I can to have the matter resolved. JF
Builders Warehouse's reply06 Dec 2023, 16:46
Official
Hi Chantelle,
Thank you for bringing this to our attention.
I am so sorry for the delay in your order as well as the lack of communication with you.
I will escalate this as far as I can to have the matter resolved. JF
Thank you for bringing this to our attention.
I am so sorry for the delay in your order as well as the lack of communication with you.
I will escalate this as far as I can to have the matter resolved. JF
CB
Chantelle B's updateReviewer Update
14 Dec 2023, 15:03Phoned the store to advise I don't want a refund and I still want the units and after 3 days and my husband also enquiring about the matter no response, no email, no feedback. How can one business be so useless?
WHAT DO I NEED TO DO FOR THEM TO PHONE ME BACK???
WHAT DO I NEED TO DO FOR THEM TO PHONE ME BACK???
CB
Chantelle B's update14 Dec 2023, 15:03
Reviewer Update
Phoned the store to advise I don't want a refund and I still want the units and after 3 days and my husband also enquiring about the matter no response, no email, no feedback. How can one business be so useless?
WHAT DO I NEED TO DO FOR THEM TO PHONE ME BACK???
WHAT DO I NEED TO DO FOR THEM TO PHONE ME BACK???
Builders Warehouse's replyOfficial
14 Dec 2023, 15:39Hi Chantelle,
There is no stock of the Aircons nationwide. We will be looking into ordering them only in the new year.
I do not have a confirmed day as to when we will be getting them. Hence why the store advised you to come in and cancel the order as we do not know when stock will arrive in the new year. JF
There is no stock of the Aircons nationwide. We will be looking into ordering them only in the new year.
I do not have a confirmed day as to when we will be getting them. Hence why the store advised you to come in and cancel the order as we do not know when stock will arrive in the new year. JF
Builders Warehouse's reply14 Dec 2023, 15:39
Official
Hi Chantelle,
There is no stock of the Aircons nationwide. We will be looking into ordering them only in the new year.
I do not have a confirmed day as to when we will be getting them. Hence why the store advised you to come in and cancel the order as we do not know when stock will arrive in the new year. JF
There is no stock of the Aircons nationwide. We will be looking into ordering them only in the new year.
I do not have a confirmed day as to when we will be getting them. Hence why the store advised you to come in and cancel the order as we do not know when stock will arrive in the new year. JF