1 reviews | Active since Mar 2016
No Stock even after phone verification
This morning I phone the very friendly operator inquiring about operating times and whether they had stock of 25mm flat bar steel sections (3 or 5mm thickness), which was confirmed by the lady. <br> I then drove nearly 50km from Mossel Bay to George to purchase said items that was urgently needed for a project this weekend. On arrival i could not find the items on the shelves and inquired if they maybe had stock in the outside yard. <br> They first check and saw they had 14 pieces of the 25x5mm by 3m sections in stock. On inspection outside in yard and inside they simply told me they don't have. <br> The problem is that after confirmatin of stock i drove and wasted time and money to get there. The attitude was one of no support and no interest in my situation. They didn't care that i drove all the way and they didn't even try and help or made suggestions on other suppliers etc. I had a cold humiliating experience. Will not recommend trusting any info given by phone OR their stock system. 0/10 if i could rate it.
Good Afternoon Belinda
Thank you for your request.
Firstly allow me to apologize for the poor service experienced at our store (Builders George). This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant departmental manager to address.
Kind regards,
Bronwynne Nel
Good Afternoon Belinda
Thank you for your request.
Firstly allow me to apologize for the poor service experienced at our store (Builders George). This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant departmental manager to address.
Kind regards,
Bronwynne Nel