mM
mandy M

1 reviews | Active since May 2013

10 Feb 2016, 19:38

NO SERVICE, NO COMMUNICATION!!!

Reference C***<br> <br> ORDER PLACED ON THE 18 JANUARY 2016. I WAS TOLD IT WOULD BE 2 WEEKS. IT IS NOW 1 MONTH.<br> <br> Your service is totally unacceptable and your management is pathetic. I have ordered and received the book shelves (which had to be returned due to them being scratched and had to be replaced!) but I have not received the doors. <br> <br> We have phoned DAILY and requested feedback and NO ONE (yes no one) has returned our call. This is unacceptable service especially when you are dealing with managers!<br> <br> Now what I want as a PAYED UP customer is the following<br> <br> - A Competent manager to phone me<br> - I want my doors unscratched and ready for collection no LATER than Friday the 12 February 2016 <br> <br> <br> <br> Let's see if anyone calls back!!!!<br> <br> Regards<br> UNSATISFIED CUSTOMER<br> <br>

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply11 Feb 2016, 09:44
Official
Hello mandymarlin,

Thank you for your feedback.

I'm sorry you've not received all your items as yet.
This isn't the type of customer service we want you or any of our customer's to experience.

I've escalated this to store management for it to be looked into. As soon as I've received feedback, I'll let you know.

Thanks again for bringing this to my attention and for taking the time to contact us.

Kind Regards,

Tristan Kelly
Builders Customer Service Agent