1 reviews | Active since Dec 2016
No service from carpet department
We want to do wall to wall carpeting and saw the carpet we like at Builders Warehouse Montana. We went there last Saturday but the lady available was not able to help with a qoute. She phoned someone but we were not happy with this telephonic qoute. We requested someone to come to our home. Appointment was made and confirmed but come today no one showed. When I phoned the person, I think it is Vincent, a half an hour after the scheduled appointment he says o sorry I dont have a car. I phoned his manager also Vincent but that did not help at all. VERY BAD SERVICE. We will do our carpets somewhere else now.
Hi Henriette,
Thank you for your Feedback.
I’m sorry to hear about your recent experience that you received when you visited our Builders store, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional shopping experience in store.
I've escalated this to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided as I’ve received any.
Patiently awaiting your response.
Regards,
Labeeqah Mallie
Customer Service Agent
Hi Henriette,
Thank you for your Feedback.
I’m sorry to hear about your recent experience that you received when you visited our Builders store, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional shopping experience in store.
I've escalated this to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided as I’ve received any.
Patiently awaiting your response.
Regards,
Labeeqah Mallie
Customer Service Agent