CV
Cristel V
1 reviews | Active since Jul 2010
15 Aug 2020, 10:16
No service!
Placed an online order for a microwave from Woodlands branch, website CLEARLY stated they have stock available. This morning I have a missed call from the branch. Try to phone them back but no answer, have to go through central line. Zanele puts me on hold for at least 10 min's (AT MY EXPENSE), comes back and says oh sorry no stock available APPARENTLY not at any branches. I ask for other type of microwave but NO stock at any branches. I ask for immediate refund BUT this can apparently take up to 7-14 working days. So I am stuck WITHOUT my money and NO microwave! Poor service NO let me correct NO SERVICE! Why is the website not updated?????
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Replies (1)
Builders Warehouse's replyOfficial
15 Aug 2020, 13:31Hi Cristel,
Thanks for your feedback.
I'm awfully sorry to hear your experience, not the kind we'd ever want our customers to have. This is concerning knowing that there was stock showing available online, please allow us to address this immediately.
Please share the following details and I'll make sure we have this addressed immediately:
- Order number
- Contact number
- When did you speak to Zanele? Date or Day
Looking forward to your private reply.
Regards,
Joshua
Thanks for your feedback.
I'm awfully sorry to hear your experience, not the kind we'd ever want our customers to have. This is concerning knowing that there was stock showing available online, please allow us to address this immediately.
Please share the following details and I'll make sure we have this addressed immediately:
- Order number
- Contact number
- When did you speak to Zanele? Date or Day
Looking forward to your private reply.
Regards,
Joshua
Builders Warehouse's reply15 Aug 2020, 13:31
Official
Hi Cristel,
Thanks for your feedback.
I'm awfully sorry to hear your experience, not the kind we'd ever want our customers to have. This is concerning knowing that there was stock showing available online, please allow us to address this immediately.
Please share the following details and I'll make sure we have this addressed immediately:
- Order number
- Contact number
- When did you speak to Zanele? Date or Day
Looking forward to your private reply.
Regards,
Joshua
Thanks for your feedback.
I'm awfully sorry to hear your experience, not the kind we'd ever want our customers to have. This is concerning knowing that there was stock showing available online, please allow us to address this immediately.
Please share the following details and I'll make sure we have this addressed immediately:
- Order number
- Contact number
- When did you speak to Zanele? Date or Day
Looking forward to your private reply.
Regards,
Joshua