MVdW
Marichen Van der Walt

1 reviews | Active since Jun 2017

14 Jun 2017, 14:39

No service at all

<p>We have to regularly visit the Northriding branch to fill up our gas bottles. Of all the times we have gone there we have never experienced good service. Either you go there ad wait ages just to find out they have not even taken the bottles to the back yet or there is no gas when you travel all the way there. I used to love this place, now we are sourcing our business elsewhere for sure - fed up.</p>

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Replies (1)
Builders Warehouse
Builders Warehouse's reply15 Jun 2017, 06:47
Official

Hi Marichen,

Thank you for your feedback.

I'm sorry to hear about your experience.

This isn't the type of customer service we want you to receive.

I've escalated this to store management for it to be looked into and for preventative measures to be put in place.

Thanks again for taking the time to contact us and I apologise for the inconvenience caused.

Kind Regards,

Bronwynne Nel