NO service and NO know-how at BWH Meadowdale

Went to BWH Meadowdale yesterday for a few things. One of these being a steel rod which had to be cut into eight equal lengths. After being told that I had to pay for the rod first, I had to move between tills as the till operators made mistakes on their customers and had to wait for supervisors to come and fix first. You would be surprised to see how frustrated all the customers are and how easily we can all stand together and agree about the poor experience from the till operators. After finally paying I was sent to the service desk which couldn't help me as they did not know who must cut it. Feeling annoyed at this point I requested to speak to manager to which a supervisor, who's name I unfortunately did not take, came to help. I explained to him that I want the rod to be cut in eight equal lengths. I would continue with me shopping and collect afterwards. After about 45min of me returning to the desk several times, the rod was still not cut and the supervisor missing. Really agitated now, they got a manager, Paul Sabooa, who tried to assist. They got the original supervisor who stated to me that he did nothing as he waited to see my proof of payment first. WHY, did he not ask for it the first time or any time that I went back to the desk? That was clearly to spite me as they will show a customer they are in charge. After explaining to them how ridiculous it was, they decided to cut the rod, just to stop immediately again as they could not calculate what eight equal lengths of 1 meter is. It is 125mm, keep it on record. After giving them the measurements they could still not cut it as they got confused with the measurements again due to not knowing what the sizes are after they cut the first piece. After over 2 hours in the store I told them to refund me for the rod. I paid for my other items and left, NEVER to return to this store. WELL DONE to the staff there for alienating a customer for R160. MASS STORES should promote these people to ensure they really ***** up the business. I WILL most certainly ensure that I inform everyone I speak with of this experience so they can assess if they would want to go through the same thing or maybe just go to the Cashbuild down the road, which I have by the way have never used, but anything is better than what BWH Meadowdale offers.