no response re raw deal

<p>At the beginning of September I lodged a complaint via Builders Warehouses’ webpage regarding misrepresentation by one of their staff members on the 28 th of August @ their Zambezi branch to which I have yet to receive a response.</p> <p>Basically on the above mentioned date I was in the market for a pool pump and after battling to find help as most of them were relaxing on your garden furniture waiting for closing time- must have been a busy day; I was shown a Bluechem pool pump displayed in bulk on a gondola end.</p> <p>I asked:”Is it on promotion ? No was the reply. Automatically I queried:”Is it going on promotion?” No was his answer. So I bought it for R2630 not knowing when I will be in the area again as I live 150km away in Marble Hall.</p> <p>Because I hadn’t received a response from their customer care I took the initiative on the weekend of the 11th of September and try strike a deal with the store directly and lugged the brand new in the box pump and cash slip with me to Johannesburg. On the morning of that Sunday I called the store concerned and spoke to Tebogo Sentle who referred to his superior Vincent Seoketsa in the background; the response was vague and made no sense and I suggested that he refer the matter to the store manager to consider making a refund on the original amount and I’d purchase the machine on the promotional price and that I needed to buy lots of things from them.</p> <p>I did not get a call from Johan Pelser but was told by Tebogo Sentle – no deal without a valid reason and when I told him that I would take this matter further and that I will be shopping at the Glen Eagles branch instead (which I did) he started offering incentives like vouchers and discounts. From someone who couldn’t even give me a refund.</p>