pG
peter G
1 reviews | Active since Dec 2015
15 Apr 2016, 09:00
no response for uncaring service
after having no one serving on the counter,the supervisor eventually found someone and then went back to reading his newspaper instead of helping us. When asked why he said he was catching up on promotions.I emailed customer care,left messages on the CEO PA phone and left messages on the help line without response
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Builders Warehouse's replyOfficial
15 Apr 2016, 10:25Hello petergoetsch,
Thank you for your feedback.
I'm sorry you've not received a response from us as and for the overall service.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Thank you for your feedback.
I'm sorry you've not received a response from us as and for the overall service.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Builders Warehouse's reply15 Apr 2016, 10:25
Official
Hello petergoetsch,
Thank you for your feedback.
I'm sorry you've not received a response from us as and for the overall service.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Thank you for your feedback.
I'm sorry you've not received a response from us as and for the overall service.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent