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Hi
I bought a kitchen from the UCAN at Builders in Strubens Valley. They loaded a large sum of money onto a builders card for my granite order.
When the granite order went up I rejected the new quote and asked for a refund.
I posted a query on their website to ask how to get my money off the builders card with no response.
I called Builders Warehouse Strubens Valley 4 times. When somebody finally picked up I asked to be placed through to a manager. Cliffy responded. He said I should bring it in, but he'll check first and then call me back to let me know if this is the proper procedure.
I have not heard back from him.
Please assist with my refund from my builders card to my bank account. My husband is going there tonight and we still don't know what we need to bring with us or if there is a different procedure that we need to follow.
Thanks Melissa
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Replies (2)
Builders Warehouse's replyOfficial
14 Sept 2017, 07:41Good day Melissa,
Thank you for your feedback.
Allow me to apologize for the poor service experienced at our Strubensvalley Store.
This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you.
As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind Regards,
Bronwynne Nel
Best regards,
Builders Warehouse's reply14 Sept 2017, 07:41
Official
Good day Melissa,
Thank you for your feedback.
Allow me to apologize for the poor service experienced at our Strubensvalley Store.
This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you.
As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind Regards,
Bronwynne Nel
Best regards,
's updateReviewer Update
29 Sept 2017, 13:30So Clifford called and apologied for not returning my call. Ultimately the reason I called was to avoid not having the correct paperwork, which did happen. Luckily I was able to assist my husband over the phone that evening otherwise we would have had to go back a second time.
But I can appreciate that he took the time to call and apologise. Hopefully he won't do it again.
's update29 Sept 2017, 13:30
Reviewer Update
So Clifford called and apologied for not returning my call. Ultimately the reason I called was to avoid not having the correct paperwork, which did happen. Luckily I was able to assist my husband over the phone that evening otherwise we would have had to go back a second time.
But I can appreciate that he took the time to call and apologise. Hopefully he won't do it again.