JJvR
John Janse van Rensburg

1 reviews | Active since Mar 2025

12 Nov 2025, 19:32

No Refund on Cancelled Order

Online Order Cancelled; Suppose to be paid back with-in 2 to 10 Working days; No Refund Received

---------- Forwarded message --------- From: The Builders Team <***> Date: Sat, Oct 25, 2025 at 9:49 AM Subject: Builders Online Order Cancellation *** To: <***>

Builders Your Builders order was cancelled Hi john, Apologies for the inconvenience. We’ve had to cancel your order either at your request or due to stock unavailability despite our best efforts. You will be refunded within the next 2 – 10 working days to the same payment method used when placing your order. If you’ve made a split payment, your refund will be credited to your online account. Order Number: *** Order cancelled

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply13 Nov 2025, 09:13
Official
Hi John,

Thank you for bringing this to our attention and I'm sorry for the service received. 

I will follow up on this for you and we will keep you updated.

Kind Regards
KD