NO REFUND FOR ONLINE PURCHASES

I placed an online order and paid with EFT on 1 January 2026. A R50 "installation fee" was added without asking me if I needed installation. Delivery time was given as 2-5 days. Order confirmed, I waited. And waited. By 24 January, I phoned the Customer "Care" line, only to be told the item was out of stock and the order was cancelled. They said the credit will show in my Builders account and I MUST GO TO MY NEAREST BRANCH for the actual refund. I said that I would be going on Monday 26 January and was told the credit will be available by then. In Herm****, the people knew nothing about this and there was no credit and no refund, and that the customer care staff lie to customers. On Sat 31 January, there was still no contact feom BW and no money. Another long call to the C/C line. Cape Gate is not even answering their phones (apparently they were supposed to fill the order). Herm**** never phoned us back, Customer Care person Aziwe is trying to help, but it seems nobody can write down a bank account number and pay back money. This is absolutely awful. I will drive long distances past BWH in future to support literally any other business than them.