jN
jerry N
1 reviews | Active since Mar 2009
24 Jul 2024, 09:54
No refund 42 days and counting
I order some items on June 13th. All but one of the items did not arrive on time. I could not cancel the item online so I visited the store on June 22nd. From then till today I have visited several times and emailed them several times but Builders refuses to give my money back insisting they delivered the item without produing POD and the item stll showing undelivered on my profile. I amy wits end trying to resolve thi issue.
Helpful (0)
Replies (4)0
Replies (4)
Builders Warehouse's replyOfficial
24 Jul 2024, 10:13Hi Jerry,
Thank you for bringing the above to our attention, and I'm sorry for the experience you've had and the service received.
I will follow up on this for you and keep you updated.
Kind Regards
KD
Thank you for bringing the above to our attention, and I'm sorry for the experience you've had and the service received.
I will follow up on this for you and keep you updated.
Kind Regards
KD
Builders Warehouse's reply24 Jul 2024, 10:13
Official
Hi Jerry,
Thank you for bringing the above to our attention, and I'm sorry for the experience you've had and the service received.
I will follow up on this for you and keep you updated.
Kind Regards
KD
Thank you for bringing the above to our attention, and I'm sorry for the experience you've had and the service received.
I will follow up on this for you and keep you updated.
Kind Regards
KD
jN
jerry N's updateReviewer Update
24 Jul 2024, 15:48Finally, I received an email stating that the item that was not delivered has been canceled and I should expect the money back in 3-5 working days.
jN
jerry N's update24 Jul 2024, 15:48
Reviewer Update
Finally, I received an email stating that the item that was not delivered has been canceled and I should expect the money back in 3-5 working days.
Builders Warehouse's replyOfficial
24 Jul 2024, 16:08Hi Jerry,
Yes that is correct, the order has now been cancelled.
My sincere apologies again for the experience you've had.
If there is anything else that I can help you with, please let me know.
Kind Regards
KD
Yes that is correct, the order has now been cancelled.
My sincere apologies again for the experience you've had.
If there is anything else that I can help you with, please let me know.
Kind Regards
KD
Builders Warehouse's reply24 Jul 2024, 16:08
Official
Hi Jerry,
Yes that is correct, the order has now been cancelled.
My sincere apologies again for the experience you've had.
If there is anything else that I can help you with, please let me know.
Kind Regards
KD
Yes that is correct, the order has now been cancelled.
My sincere apologies again for the experience you've had.
If there is anything else that I can help you with, please let me know.
Kind Regards
KD
jN
jerry N's updateReviewer Update
01 Aug 2024, 00:35Hello, so new developments. I did not receive the refund as it was stated in the email, so I reached out. The response changed from 3-5 working days for a refund for EFT or immediate for a CC to 7-14 working days. When I asked why, the reply was that I paid with a credit card. Then I rep**** saying if that's the case it would have been immediate. So now not only do Builders not know how I paid but they don't don't know their refund policy.
jN
jerry N's update01 Aug 2024, 00:35
Reviewer Update
Hello, so new developments. I did not receive the refund as it was stated in the email, so I reached out. The response changed from 3-5 working days for a refund for EFT or immediate for a CC to 7-14 working days. When I asked why, the reply was that I paid with a credit card. Then I rep**** saying if that's the case it would have been immediate. So now not only do Builders not know how I paid but they don't don't know their refund policy.