HP
Hennie P

1 reviews | Active since Sept 2013

17 Dec 2015, 16:29

No Receipt after 10 days just promises

I bought supplies from builders warehouse a few months ago on my corporate credit card.<br> <br> Then my receipt got wrecked while filling in my claim forms. ( two young daughters ) so over the nezt 4 weeks this unfolded.<br> <br> So i visited the branch for a copy with all the info needed and they shunt me around, keep me waiting, and shout to each other for a hour with out helping me. When i wanted to talk to the manager they said i cant see him his busy.<br> <br> So my wife went and try to get the receipt and got the same treatment.So this is definitely their modus operand i.<br> <br> I send 2 e-mails one to complaints and one to the adres on the website got a respons for my phone number from one and a question for more info and that was it nothing. Nobody said anything els no respons nothing.<br> <br> Got e-mailed a lot got called but no solution. Seems like the stores a

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Replies (1)
Builders Warehouse
Builders Warehouse's reply17 Dec 2015, 17:00
Official
Hello Henniepine,

Thank you for your feedback.

I am sorry about the delay in providing you with the copy of an invoice.

With regards to my conversation with Mrs Pienaar, kindly forward us your card number so that we can help you.

I will be forwarding you my email address so that you can forward me the relevant information.

Regards,
Xoliswa Mkwananzi