JJ
Johannes J

1 reviews | Active since Jun 2014

23 Aug 2015, 10:48

No help offered

On Sat 22/08/2015 at 12:45 I was in your store at the Garden Route Mall in the Powertool section . I was looking to buy a Mitre Saw and after standing around for about 15 min , I asked for someone to help . Ten minutes later I was still waiting .<br> It was then that I decided to leave and make a complain at the Info Desk . Here I was met by 2 ladies who was in no way interested to give any help , not asking for a name or contact details or even getting the manager .BLANK STARES was all I got . The lady at the till was the only one that seemed to offer to help . <br> <br> I wonder if all clients were treated this way , how long you would last .

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply23 Aug 2015, 11:08
Official
Hello 4Jooste,

Hi Johannes

I am really sorry for the service that you were given yesterday, I can assure that this is not the experience we would like you to have.

We have sent your details to a manager at the George branch who will be in contact with you.

Regards,

Chesney Shepherd
Customer Service Team Leader