DJ
Dennis J
1 reviews | Active since Aug 2019
23 Dec 2019, 16:02
NO FAN OF BUILDERS WAREHOUSE.....
I often read about shoddy service and experience it regularly at different retail levels but today when I went to buy a 40cm fan on special , poor service was taken to new heights! Talk about unfriendly, time wasting, indifferent and poor service and untrained staff....I could name and shame the lady and other relevantt staff but I would rather lay the blame at Management's door...has anybody got the faintest idea how to even spell SERVICE...bye bye BW.. .phone me when you get your act together and I may give it another shot; in the meanwhile I have plenty of other options....
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Replies (3)0
Replies (3)
Builders Warehouse's replyOfficial
23 Dec 2019, 16:53Hi Dennis,
Thanks for taking my call earlier.
I am really sorry to hear the experience you had, none of our customers should be receiving this. I can reassure you that as a business, we always strive to give our best service to all our customers.
Thanks for allowing me the opportunity to address the concerns you mentioned to me. I will provide you with feedback after I have them with our department manager.
I look forward to speaking with you again later in the week, wishing you all the best with Christmas prep ☺
Kind Regards,
Josh
Thanks for taking my call earlier.
I am really sorry to hear the experience you had, none of our customers should be receiving this. I can reassure you that as a business, we always strive to give our best service to all our customers.
Thanks for allowing me the opportunity to address the concerns you mentioned to me. I will provide you with feedback after I have them with our department manager.
I look forward to speaking with you again later in the week, wishing you all the best with Christmas prep ☺
Kind Regards,
Josh
Builders Warehouse's reply23 Dec 2019, 16:53
Official
Hi Dennis,
Thanks for taking my call earlier.
I am really sorry to hear the experience you had, none of our customers should be receiving this. I can reassure you that as a business, we always strive to give our best service to all our customers.
Thanks for allowing me the opportunity to address the concerns you mentioned to me. I will provide you with feedback after I have them with our department manager.
I look forward to speaking with you again later in the week, wishing you all the best with Christmas prep ☺
Kind Regards,
Josh
Thanks for taking my call earlier.
I am really sorry to hear the experience you had, none of our customers should be receiving this. I can reassure you that as a business, we always strive to give our best service to all our customers.
Thanks for allowing me the opportunity to address the concerns you mentioned to me. I will provide you with feedback after I have them with our department manager.
I look forward to speaking with you again later in the week, wishing you all the best with Christmas prep ☺
Kind Regards,
Josh
DJ
Dennis J's updateReviewer Update
23 Dec 2019, 17:45Thank you Josh for your very prompt reaction to my post and the professional yet not corporate manner in which you engaged me.As a direct result of your immediate intervention, I am going to reverse my earlier decision and give BW another chance.Thank you and seasons greetings.Dennis
DJ
Dennis J's update23 Dec 2019, 17:45
Reviewer Update
Thank you Josh for your very prompt reaction to my post and the professional yet not corporate manner in which you engaged me.As a direct result of your immediate intervention, I am going to reverse my earlier decision and give BW another chance.Thank you and seasons greetings.Dennis
Builders Warehouse's replyOfficial
26 Dec 2019, 15:29Hi Dennis,
Thanks for your feedback, it's been a pleasure to help ☺
I've received feedback from our sales manager who addressed your concerns with our team internally, I tried calling you earlier.
Please feel free to message me if you'd like me to call you back to discuss it with you. I hope you had an amazing Christmas and Boxing day today. Please send our regards to your family as well.
Kind Regards,
Josh
Thanks for your feedback, it's been a pleasure to help ☺
I've received feedback from our sales manager who addressed your concerns with our team internally, I tried calling you earlier.
Please feel free to message me if you'd like me to call you back to discuss it with you. I hope you had an amazing Christmas and Boxing day today. Please send our regards to your family as well.
Kind Regards,
Josh
Builders Warehouse's reply26 Dec 2019, 15:29
Official
Hi Dennis,
Thanks for your feedback, it's been a pleasure to help ☺
I've received feedback from our sales manager who addressed your concerns with our team internally, I tried calling you earlier.
Please feel free to message me if you'd like me to call you back to discuss it with you. I hope you had an amazing Christmas and Boxing day today. Please send our regards to your family as well.
Kind Regards,
Josh
Thanks for your feedback, it's been a pleasure to help ☺
I've received feedback from our sales manager who addressed your concerns with our team internally, I tried calling you earlier.
Please feel free to message me if you'd like me to call you back to discuss it with you. I hope you had an amazing Christmas and Boxing day today. Please send our regards to your family as well.
Kind Regards,
Josh