NO EXCHANGE AND DO NOT BELIEVE CUSTOMERS

I BOUGHT A DOORBELL 4 WEEKS AGO AT BUILDERS IN SECUNDA. AFTER INSTALLING THE BATTERIES IT JUST STARTS PLAYING TUNES AND NO ONE PRESSING ANY BUTTONS. I TOOK IT BACK YESTERDAY AND WAS TOLD BY A GENTLEMAN AT THE CUSTOMER DESK THAT THE BELL IS WORKING PROPERLY. I TRIED TO EXPLAIN TO HIM WHAT HAPPENS AND HE HAD ALL KINDS OF EXCUSES ABOUT WHY HE CANNOT CHANGE THE BELL. TOLD SOMEONE ON THE PHONE WHAT I TOLD HIM AND THAT HE HAS BEEN TESTING THE BELL FOR THE LAST 30 MIN.. I HAVE NOT BEEN IN THE SHOP FOR 30 MIN. HE THEN HAD THE EXCUSE OF NO TILL SLIP BUT DID NOT EVEN LOOK AT THE SLIP I HAD WITH ME, HE HOLD ME IT IS NOT ON THE SLIP. HE WAS VERY RUDE AND MADE OUT AS IF I WAS LYING TO HIM. I BROUGHT THE BELL BACK HOME, ONLY TO START RINGING THE ENTIRE NIGHT . THE WAY I WAS TREATED, GAVE ME THE IMPRESSION THAT HE THOUGHT I AM LYING TO HIM. HE WAS EXTREMELY RUDE AND ONCE AGAIN AS ALWAYS, THE CLIENT SERVICE AT BUILDERS HAS NOTHING TO TALK ABOUT - THERE IS HARDLY ANYONE THAT ASSIST BUT IN THE MEANTIME THERE IS LOTS OF EMPLOYEES STANDING AROUND TALKING AND NO ASSISTANCE. WE HAVE BOUGHT QUITE A LOT OF STUFF LATELY AND IF THIS IS THE WAY CLIENTS GET TREATED I WILL NOT GO BACK THERE