No delivery time after 10 days and call Centre shocking

Any business can have a breakdown on a machine, but when after 10 days the machine is still broken and even the manager doesn't know when they coming out to check, then you know you need to ask for a refund and go elsewhere. Sorry builders Fourways, you lost a client. BTW, the call Centre is shocking as you cannot phone the shop and you stay on the line for 10mimutes waiting and when you ask to speak to the manager, they just make you wait! In today time costumer care is key, if not builders another one and cheaper!