No delivery and no response

Item: Builders Warehouse
Rating: 2
Author: Nijilka B

We ordered a full kitchen from Builders Montana in Feb 2016 and should have received it in the beginning of March (10 working days as promised) and after several phone calls they don't know why we haven't receive our kitchen and are not phoning me back to let me know what is going on. But what is even more terrifying is to see that Builders are not responding to even 1 complaint on Hello Peter. How is this acceptable to management? Will we ever receive better service? Do you even care about customer service?

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Replies (1)

Builders Warehouse's replyOfficial

15 Mar 2016, 09:57

Hello jilka,

Thank you for your feedback.

I'm sorry you've not received your kitchen cupboards yet.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to store management for it to be looked into. As soon as I've received feedback, I'll let you know.

Thanks again for taking the time to contact us.

Kind Regards,

Tristan Kelly
Builders Customer Service Agent

Builders Warehouse's reply15 Mar 2016, 09:57

Official