BA
Beverly A

1 reviews | Active since Sept 2022

27 Apr 2024, 20:20

nO CUSTOMER SERVICE OR PRODUCT KNOWLEDGE

tHANK YOU TO THE WONDERFUL SECURITY LADY ON DUTY AT 13H30 AT THE MANABA BRANCH WHO LEFT HER POST TO COME AND PUSH MY TROLLEY TO THE TELLS . SHE SHOULD BE THE STORE MANAGER AND DEFINITELY IS A CUSTOMER RELATIONS PERSONS. AS FOR THE REST OF THE STAFF AN ABSOLUTE MINUS ZERO. THE LADY AT THE PAINT FROM DURAM WELL SHE DID NOT KNOW A THING AND HAD TO KEEP ASKING THE VARIOUS DISINTERESTED TALKING STAFF MEMBERS. NO PRODUCT KNOWLEDGE NO CUSTOMER CARE WHAT HAS BECOME OF THE NAME THAT BUILDERS BUILT UP, ABSOLUTELY NO GREETING EXCEPT FROM THE FRIENDLY CAR GUARD WHO DID MUCH BETTER THAN YOUR STAFF. SHAME ON YOU BUILDERS AND THE ONE STAR IS FOR THE SECURITY LADY AND CAR GUARD AND CUSTOMERS IN THE STORE ALL FELT THE SAME AS ME GO TO DOUGS ITS CLOSE PERSONAL PROFESSIONAL SERVICE PEOPLE WHO WANT YOUR BUSINESS.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply28 Apr 2024, 10:39
Official
Hi Beverly, Thank you for bringing this to our attention, and I do apologise for the unpleasant experience you've had with our team. I'll escalate this, and we'll ensure that the necessary steps are taken to improve your experience. Regards,NS.