RvdM
Rudy van der Meulen
1 reviews | Active since Mar 2024
19 Mar 2024, 10:01
No customer service Builders Warehouse
I placed an order for HTH on 13 March and used their EFT payment option. Payment went through successfully and is reflected in my bank account, yet the status on the order is showing today - 13 March - as awaiting payment and now expired. This is the final avenue left to me to try to get it sorted out. Emails do not get answered except to say "we will get right on it". The call centre is of no help as they need to get someone else to sort it out. Two calls and 5 emails later still in the dark as to what is happening, but they do have my money! Order number ***. Ref No *** Any suggestions as to where to from here?
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Replies (5)0
Replies (5)
Builders Warehouse's replyOfficial
19 Mar 2024, 10:22Hi Rudy,
Thank you for getting in touch with us.
I am sorry that your payment has not reflected against your order, and I am also sorry for the inconvenience caused to you.
I will have a look into this for you and get back to you as soon as I have any information. JF
Thank you for getting in touch with us.
I am sorry that your payment has not reflected against your order, and I am also sorry for the inconvenience caused to you.
I will have a look into this for you and get back to you as soon as I have any information. JF
Builders Warehouse's reply19 Mar 2024, 10:22
Official
Hi Rudy,
Thank you for getting in touch with us.
I am sorry that your payment has not reflected against your order, and I am also sorry for the inconvenience caused to you.
I will have a look into this for you and get back to you as soon as I have any information. JF
Thank you for getting in touch with us.
I am sorry that your payment has not reflected against your order, and I am also sorry for the inconvenience caused to you.
I will have a look into this for you and get back to you as soon as I have any information. JF
RvdM
Rudy van der Meulen's updateReviewer Update
20 Mar 2024, 11:06Hi Josua Farmer.
Another day gone and still no solution to your problem. This is the reply I get from you:
I am so sorry that no-one has gotten back to you. I will be looking into this for you and as soon as I have any information I will be in touch with you.Regards,Josua FarmerSocial Media Team – Contact Centre
And that is where it ends. No contact until I start enquiring again.
Exactly how long do I have to wait for a response? This has been going on for 7 days now, let alone when the product finally gets to me.
Is this the way WALMART and MASSMART do business? Macro belongs to Walmart but has an excellent online service, with no problems with online shopping, payment and delivery. Why is Builder Warehouse so terrible in its online service?
Another day gone and still no solution to your problem. This is the reply I get from you:
I am so sorry that no-one has gotten back to you. I will be looking into this for you and as soon as I have any information I will be in touch with you.Regards,Josua FarmerSocial Media Team – Contact Centre
And that is where it ends. No contact until I start enquiring again.
Exactly how long do I have to wait for a response? This has been going on for 7 days now, let alone when the product finally gets to me.
Is this the way WALMART and MASSMART do business? Macro belongs to Walmart but has an excellent online service, with no problems with online shopping, payment and delivery. Why is Builder Warehouse so terrible in its online service?
RvdM
Rudy van der Meulen's update20 Mar 2024, 11:06
Reviewer Update
Hi Josua Farmer.
Another day gone and still no solution to your problem. This is the reply I get from you:
I am so sorry that no-one has gotten back to you. I will be looking into this for you and as soon as I have any information I will be in touch with you.Regards,Josua FarmerSocial Media Team – Contact Centre
And that is where it ends. No contact until I start enquiring again.
Exactly how long do I have to wait for a response? This has been going on for 7 days now, let alone when the product finally gets to me.
Is this the way WALMART and MASSMART do business? Macro belongs to Walmart but has an excellent online service, with no problems with online shopping, payment and delivery. Why is Builder Warehouse so terrible in its online service?
Another day gone and still no solution to your problem. This is the reply I get from you:
I am so sorry that no-one has gotten back to you. I will be looking into this for you and as soon as I have any information I will be in touch with you.Regards,Josua FarmerSocial Media Team – Contact Centre
And that is where it ends. No contact until I start enquiring again.
Exactly how long do I have to wait for a response? This has been going on for 7 days now, let alone when the product finally gets to me.
Is this the way WALMART and MASSMART do business? Macro belongs to Walmart but has an excellent online service, with no problems with online shopping, payment and delivery. Why is Builder Warehouse so terrible in its online service?
Builders Warehouse's replyOfficial
20 Mar 2024, 11:41Hi Rudy,
I have escalated this matter for you as far as I can to have it resolved. I am sorry that no-one has gotten back to you when you did log the complaint. I will keep in touch with you should we have any information. JF
I have escalated this matter for you as far as I can to have it resolved. I am sorry that no-one has gotten back to you when you did log the complaint. I will keep in touch with you should we have any information. JF
Builders Warehouse's reply20 Mar 2024, 11:41
Official
Hi Rudy,
I have escalated this matter for you as far as I can to have it resolved. I am sorry that no-one has gotten back to you when you did log the complaint. I will keep in touch with you should we have any information. JF
I have escalated this matter for you as far as I can to have it resolved. I am sorry that no-one has gotten back to you when you did log the complaint. I will keep in touch with you should we have any information. JF
RvdM
Rudy van der Meulen's updateReviewer Update
20 Mar 2024, 11:50JF
I am afraid this does not help me at all. How can I escalate this further as it does not seem to be getting anywhere?, Do I take it up with Massmart or Walmart to get it sorted out?
There must be a way that I can get to a "Supervisor" or someone else in a higher position. There must be a complaints procedure other than what I have been doing so far.
I am afraid this does not help me at all. How can I escalate this further as it does not seem to be getting anywhere?, Do I take it up with Massmart or Walmart to get it sorted out?
There must be a way that I can get to a "Supervisor" or someone else in a higher position. There must be a complaints procedure other than what I have been doing so far.
RvdM
Rudy van der Meulen's update20 Mar 2024, 11:50
Reviewer Update
JF
I am afraid this does not help me at all. How can I escalate this further as it does not seem to be getting anywhere?, Do I take it up with Massmart or Walmart to get it sorted out?
There must be a way that I can get to a "Supervisor" or someone else in a higher position. There must be a complaints procedure other than what I have been doing so far.
I am afraid this does not help me at all. How can I escalate this further as it does not seem to be getting anywhere?, Do I take it up with Massmart or Walmart to get it sorted out?
There must be a way that I can get to a "Supervisor" or someone else in a higher position. There must be a complaints procedure other than what I have been doing so far.
Builders Warehouse's replyOfficial
20 Mar 2024, 11:53I have escalated the matter to my manager to have it resolved. We sent off your Proof of payment to our online team and we are getting them to allocate the funds to you. I have followed up with them and will get back to you as soon as I have further information. JF
Builders Warehouse's reply20 Mar 2024, 11:53
Official
I have escalated the matter to my manager to have it resolved. We sent off your Proof of payment to our online team and we are getting them to allocate the funds to you. I have followed up with them and will get back to you as soon as I have further information. JF