lO
leon O
1 reviews | Active since Jun 2014
22 May 2020, 09:29
No customer service
No customer service even when I call online department they can not get hold of the store, I waited 25 minutes before I could get hold of a floor manager and even then he took 15 minutes to get hold of floor assistance. In the meantime you as a client have to stand around. This is the norm at builders warehouse in Emalahleni.
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Replies (1)
Builders Warehouse's replyOfficial
22 May 2020, 11:22Hi Leon,
Thanks for your feedback,
I'm sorry to hear your experience, this is definitely not acceptable for any of our customers. We value your loyal support and wouldn't ever want you to go through this.
As a business, I want to reassure you that we don't take your concerns lightly, I have escalated your matter to our complaints team who will be in touch and will have this addressed. Thanks for making us aware of your it, we appreciate the time you took to let us know.
Please feel free to give us a shout if you need anything else, we value you as our loyal customer and we'll do our best to ensure you receive great experiences at all times.
Hope you have a great day remaining.
Regards,
Joshua
Thanks for your feedback,
I'm sorry to hear your experience, this is definitely not acceptable for any of our customers. We value your loyal support and wouldn't ever want you to go through this.
As a business, I want to reassure you that we don't take your concerns lightly, I have escalated your matter to our complaints team who will be in touch and will have this addressed. Thanks for making us aware of your it, we appreciate the time you took to let us know.
Please feel free to give us a shout if you need anything else, we value you as our loyal customer and we'll do our best to ensure you receive great experiences at all times.
Hope you have a great day remaining.
Regards,
Joshua
Builders Warehouse's reply22 May 2020, 11:22
Official
Hi Leon,
Thanks for your feedback,
I'm sorry to hear your experience, this is definitely not acceptable for any of our customers. We value your loyal support and wouldn't ever want you to go through this.
As a business, I want to reassure you that we don't take your concerns lightly, I have escalated your matter to our complaints team who will be in touch and will have this addressed. Thanks for making us aware of your it, we appreciate the time you took to let us know.
Please feel free to give us a shout if you need anything else, we value you as our loyal customer and we'll do our best to ensure you receive great experiences at all times.
Hope you have a great day remaining.
Regards,
Joshua
Thanks for your feedback,
I'm sorry to hear your experience, this is definitely not acceptable for any of our customers. We value your loyal support and wouldn't ever want you to go through this.
As a business, I want to reassure you that we don't take your concerns lightly, I have escalated your matter to our complaints team who will be in touch and will have this addressed. Thanks for making us aware of your it, we appreciate the time you took to let us know.
Please feel free to give us a shout if you need anything else, we value you as our loyal customer and we'll do our best to ensure you receive great experiences at all times.
Hope you have a great day remaining.
Regards,
Joshua