RT
Ryan T

1 reviews | Active since Apr 2017

24 Apr 2017, 09:38

NO CUSTOMER SERVICE

<p>I am truly dissapointed in the lack of service I received today. I'm disapointed in how the staff of Builders Warehouse treats their contractors. You have lost about R5000 in sales today, I will be hesitant to ever support you in the future. I wanted to buy Y10 rebar and asked if there was any possibility of them cutting it to a size that would fit my double cab bakkie, the staff looked at me like I was asking for a miracle and not even a manager to talk to - Paul is not available? None of the staff could give me an answer and I was standing and waiting for someone to advise me if this was possible as the answer would be my deciding factor of purchase. I unfortunately cant spend 20minutes waiting while my staff on site is waiting for materials and my work is on a standstill. Clearly Builders Warehouse PE is making enough money that they don't need my sales.</p>

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Replies (1)
Builders Warehouse
Builders Warehouse's reply24 Apr 2017, 11:25
Official

Hi Ryan,

Thank you for your feedback.

I’m sorry to hear about your recent experience at our Port Elizabeth branch, this is definitely not what we would want you as our customer to receive.

I've escalated this to store management for it to be looked into and for preventative measures to be put in place.

Feedback will be provided as soon as I’ve received any.

Regards,

Labeeqah Mallie

Customer Service Agent