No customer care

I bought a lawn mower on Tuesday(12/02/2024), the first time I use it on Saturday(16/02/2024) and the part that hold the wheel into the mower is broken.

Now I do understand that stuff do break. But the part that was so unpleasant about this is that builders told me, "we can't replace the product, we have to send it away".

A product they sell is broken within a week, and now I have to wait 21 days to have it back. The lack of "customer care" Is shocking. As I was told its "company policy".

Builders warehouse have a very bad policy then.