No communication!!

I purchased tools at the Fourways builders on the 25/03/2015. The tools are master craft. I have a Mastercraft flat ***** driver and a Mastercraft sidecutters. These two tools have broken from cutting cable and fastening a box. I returned to builders in the month of September to the repairs desk. The lady took my details and tools and Said she would call me as to what will happen. Two weeks later I returned and she rep**** that nothing has been done. I asked to speak to the manager and spoke to mabaso who promised me I would get a call by the end of that week. I have waited almost 2 months for my tools to be fixed. I have herd nothing from builders or Mastercraft as to what the process is. I am very shocked and not impressed by the level of service the repair desk has. After countless times going to enquire about it, I always get a reply saying nothing has been done but I will be phoned. I use these tools everyday and can't afford to not work without them. I am not a happy customer and I wish to find out why the level of service is so shocking. On the 16/11/15 I returned to builders and enquired again. No response not on!! Shocking service