1 reviews | Active since Aug 2018
No certification for air compressor
*Re: ROSS 150lt – NO RSA AIA CERTIFCATE ON CONFORMITY!!!*
I purchased a Ross 150lt compressor and supp**** my customer the unit.
My customer then requested an *R.S.A - A.I.A* certificate for the compressor, for his records. ( required by S.A. LAW…)
After numerous phone calls to the branch with no solution, I proceeded to forward an e-mail to the information address on their website requesting the required documentation.
I received a reply saying that they will contact their buyer , but -*Till date – still no success!*
After seven days, I had to uplift the compressor from my client and pass a credit. I have returned the unit back to Builders Warehouse for a full credit.
This experience has been costly and a total waste of time for me and my customer.
Very frustrating!
*also they take around a week to respond to any emails if they ever respond at all.
Hi Francois,
Thank you for your feedback.
I'm sorry for the experience you've had with regards to your clients compressor. This is certainly not the type of service we'd want you to have. We take all concerns very seriously and can assure you that your concerns will be fully investigated.
I've forwarded your details to the relevant department and I'll follow up with our Glen Eagles store to have this matter resolved for you.
We appreciate your patience in this matter.
Regards,
Ivor
Best regards,
Hi Francois,
Thank you for your feedback.
I'm sorry for the experience you've had with regards to your clients compressor. This is certainly not the type of service we'd want you to have. We take all concerns very seriously and can assure you that your concerns will be fully investigated.
I've forwarded your details to the relevant department and I'll follow up with our Glen Eagles store to have this matter resolved for you.
We appreciate your patience in this matter.
Regards,
Ivor
Best regards,