GP
Garth P
1 reviews | Active since Sept 2010
15 Apr 2016, 13:28
No call back as promised
I telephoned Gloria at Builders Warehouse Roodepoort on Wednesday 13th April 2016 and advised that I purchased a telefunken washine machine TFL - 600S 6 KG SILVER ON 30TH October 2014 AND THAT THE WASHING MACHINED JUST STOPPED WHEN I DID WASHING AND WON'T WASH OR SPIN.<br> <br> Gloria took my details and promised to let me know on Wednesday or by Thursday when the technician will come out and look at the washing machine. I gave her my c*** FROM THE SLIP.<br> <br> Needless to say, the promised call did not materialize and I am still waiting.
Helpful (0)
Replies (1)0
Replies (1)
Builders Warehouse's replyOfficial
15 Apr 2016, 13:57Hello pratt333,
Thank you for your feedback.
I'm sorry you've not been contacted as yet regarding your faulty washing machine.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to store management for it to be looked into. As soon as I've received feedback, I'll let you know.
Thanks again for taking the time to contact us.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Thank you for your feedback.
I'm sorry you've not been contacted as yet regarding your faulty washing machine.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to store management for it to be looked into. As soon as I've received feedback, I'll let you know.
Thanks again for taking the time to contact us.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Builders Warehouse's reply15 Apr 2016, 13:57
Official
Hello pratt333,
Thank you for your feedback.
I'm sorry you've not been contacted as yet regarding your faulty washing machine.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to store management for it to be looked into. As soon as I've received feedback, I'll let you know.
Thanks again for taking the time to contact us.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Thank you for your feedback.
I'm sorry you've not been contacted as yet regarding your faulty washing machine.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to store management for it to be looked into. As soon as I've received feedback, I'll let you know.
Thanks again for taking the time to contact us.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent