gT
gwyneth T
1 reviews | Active since Mar 2009
22 Jun 2015, 18:01
No attitude at all
Today I tried to purchase two items at this store - 1 can of spray paint at R55 and a small can of local polyurethane foam which I saw as priced R35.00 which seemed reasonable to me as the imported cans of PU were three times as big and priced about three times the price. When I got to the counter I was ready to pay the R35 that I saw and was told by till operator that it was R95.00!!! I left the shop and purchase the desired products elsewhere where I was helped as soon as I walked in the door with \Good Day
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Replies (1)
Builders Warehouse's replyOfficial
23 Jun 2015, 08:37Hello gwyn,
It is with concern that I read about your experience at our Edenvale Store and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place.
I further wish to thank you for taking the time to bring this matter to our attention.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
It is with concern that I read about your experience at our Edenvale Store and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place.
I further wish to thank you for taking the time to bring this matter to our attention.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
Builders Warehouse's reply23 Jun 2015, 08:37
Official
Hello gwyn,
It is with concern that I read about your experience at our Edenvale Store and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place.
I further wish to thank you for taking the time to bring this matter to our attention.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
It is with concern that I read about your experience at our Edenvale Store and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place.
I further wish to thank you for taking the time to bring this matter to our attention.
Regards,
Xoliswa Mkwananzi
Customer Service Agent